ORDER CHANGES / CANCELLATIONS
To serve you better, jrbeautyshop.com will begin to process your order immediately after you click the
SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or
cancel an order once it is submitted.
RETURN POLICY
HAPPY RETURNS ARE OUR STYLE
Wrong shade? Not right for your hair? We understand things happen, which is why JR Beauty is
dedicated to making the return process beautifully simple for you. We’re all about bringing you a top
shopping experience from start to finish. If you’re not completely satisfied with a product for any reason,
just return it to us for a full refund or exchange.
First, a few details:
Returns must be accompanied by all original components.
Lost your receipt? No problem! We are able to locate purchases made using your
jrbeautyshop.com account.
In order to offer the best shopping and product-return experience to as many guests as
possible, JR Beauty Shop reserves the right to limit returns if we have reason to suspect
misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
Items purchased from other retailers, dealers or resellers and not directly from JR Beauty
Shop are not eligible for return, refund or exchange.
Single-use coupons used on your original purchase cannot be returned.
A full refund will be issued on a return that included a free product or gift, providing the return
is within 15 days of original purchase.
HOW TO RETURN OR EXCHANGE A PRODUCT:
- For purchases made online at www.jrbeautyshop.com
An online can be returned to us by mail. Please note that shipping charges on your original order will not
be refunded, unless the package was incorrectly shipped or you received defective merchandise.
Returning your online order by mail
If you choose to mail your return, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.
We know you’re put together, so we recommend returning the product in the same shipping carton that
you received it in. Please use the return mailing label printed on the packing list included in your shipping
package, and address the return package to:
Jrbeautyshop.com Returns Center
1924 Sunburst Ter
West Linn, OR 97068
Return all products to JR Beauty by ground-only shipping. Certain items in your order may be considered
hazardous materials (HAZMAT). Hazardous materials include: aerosol items, some alcohol-based items,
items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing
flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires
ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal
Service insured mail), so you can track your shipment back to us for a truly flawless return.
After we have processed your return and issued a refund, we’ll let you know via email. You can also look
up your return status online by logging into your jrbeautyshop.com account and clicking on order status. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your
account within 7-10 days after you receive the notification email.
RETURNED MERCHANDISE POLICY
Quality is super important to us-we take protecting the integrity of the products we sell very seriously. JR
Beauty’s policy does not permit the resale of used, damaged or expired products.
Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired. For more information.